Maintenance and Support

The Customer Support team is dedicated to provide fast, friendly and effective service. Our support engineers are experts in RDM products and key related technologies. They have a wealth of information tools and fixes to prevent known software problems. The support engineers act as the customer’s single point of contact to coordinate support efforts with interaction from customer, third-party vendors and our Product Engineering teams. They work side-by-side with both our Developers and Quality Assurance to ensure timely responses and resolutions for all of your software inquiries and issues.

Support Levels

By signing up for a maintenance and support agreement you will automatically have access to all new patches and (.x) dot releases, as well as access directly to third level support for complex issues. Raima offers three different levels of support – Standard, Premium and Legacy – customized to your needs of coverage window, response times and customer care benefits.
View a comparison of the three support levels.

Contact

Customer Support is available by email, phone or through our customer support portal. This portal provides access to support case tickets and some self-serve options for obtaining information regarding your product.

Product Support Lifecycle