Raima Database Manager, Embedded Database Standard Product Support Plan
Read what's offered through our embedded database standard support plan.
- Queued access to a team of product specialists
- Unlimited calls per year for a single customer contact
- Online Technical Forum
- Online Product Documentation
- Online Incident Tracking & Update
- One Named Support Callers
- Unlimited Number of Incidents
- Customer Determined Incident Severity Level
- Manual Incident Escalation Process
- Patch Distribution
- Critical Patch Notification
- The right to purchase Major Version Upgrades at a discounted rate