Raima Database Manager, Embedded Database Premium Product Support Plan
Read what's offered through our embedded database premium support plan.
- Priority queued access to a team of product specialists
- Unlimited calls per year for a unlimited customer contact
- Online Technical Forum
- Online Product Documentation
- Online Incident Tracking & Update
- Unlimited Named Support Callers
- Unlimited Number of Incidents
- Customer Determined Incident Severity Level
- Automatic Incident Escalation Process
- Patch Distribution
- Critical Patch Notification
- Case history monitoring and analysis
- One voucher for scheduled 3 day Training Class
- Remote Consultations on Schema Design limited to 16 hours
- Remote Consultations on Best Practices limited to 16 hours
- The right to purchase Major Version Upgrades at a discounted rate