Raima Database Manager, Embedded Database Product Support Plans
Birdstep Customer Support provides enterprise-class support, around the clock, for mission-critical applications and processes for hundreds of customers worldwide. Birdstep has over 20 years of experience supporting business analysts, architects, designers, developers, testers, operations specialists, administrators, and the full breadth of corporate teams responsible for application lifecycle management.
Birdstep Technology's world-class customer support engineers are true experts in the RDM product line and key related technologies. Support engineers have full accountability for the resolution of an assigned case, acting as the customer's single point of contact and coordinating the efforts of local support teams, specialists in remote support organizations, third-party vendors, and Birdstep Technology product engineering teams.
With fully staffed support offices around the world, Birdstep Technology Customer Support has the infrastructure to fully support global corporations using both technology and expertise. By using a web-based case tracking system, Birdstep Technology support engineers know they are working with the latest details and status of each case.
Customers can provide instant case updates via our support site at http://support.raima.com, or view up-to-date case progress documented by Birdstep Technology support engineers.
Customers may open cases with Birdstep Technology Customer Support via our support site, or by calling Birdstep Technology's customer support telephone number at 206-748-5333 or toll-free at 1-877-462-2473.